Associated Security News

Helpdesk Scheduler

25th May 2022

Job description

We are looking for a proactive and enthusiastic individual to provide support as a Helpdesk Scheduler to the Scheduling department at Associated Security.

As our point of contact between all parties, the role will involve communicating with our engineers, helpdesk and sales team, suppliers, and subcontractors. This role will be based at our Manchester city centre head office.
In order to be considered for the role, we are looking for someone who has a strong problem-solving ability as well as a self-starter who can work well within a fast-paced environment.


Scheduling engineers to attend sites and mapping out a cost-efficient route
Contacting customers and assisting them with any queries or assist them with any questions they may have
Processing paperwork in a timely fashion
Reporting on any changes to costs and completion dates to customers as required
General administrative duties include answering internal and external calls, monitoring group mailboxes and performing tasks that are necessary for the smooth operation of the department

Essential requirement

Relevant work experience with a strong admin background
Excellent verbal and written communication skills
Knowledge of office management systems and procedures
Outstanding organisational & time management skills
Ability to multi-task and prioritise daily workload
Excellent verbal and written communication skills
Accuracy and attention to detail
Discretion and confidentiality


  • Free onsite parking following a successful probation period
  • Pension contribution
  • Free lunch on the last Friday of every month
  • Causal Dress on Fridays
  • Bonus scheme available after one full year of completed service

Job Type: Full-time

To apply for this job upload your CV in the form below

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