Associated Security News

Helpdesk Co-ordinator

22nd May 2022

Job description

We require a pro-active and enthusiastic Helpdesk Co-ordinator to join our team, based at our Head office, In Manchester city centre.

The role will be varied and will involve being a named contact for a number of our customers, which include major high street banks and retailers. You will liaise with our engineers, suppliers, and subcontractors to arrange for customer security problems to be rectified quickly and efficiently, providing first-class customer service to our clients at all times. Flexibility is essential as holiday and absence cover may be required for other colleagues.

We are looking for someone who is a self-starter who can work well within a fast-paced environment and who will take on the role to its full potential.

Responsibilities:

· Manage reactive call outs for customers

· Create quotations & Purchase orders

· Ensure all customer SLAs are being met

· Answering incoming calls from customers and engineers

· Ensure in-house and customer systems are kept up to date

· Provide reports when requested

· General admin

Essential requirements:

· Proven work experience with a strong admin background

· Outstanding organisational & time management skills

· Ability to multi-task and prioritise daily workload

· Excellent verbal and written communication skills

· Accuracy and attention to detail

· Proficient in Microsoft Office applications – Word, Excel, and Outlook

· Excellent telephone manner

Desirable requirements:

· Previous helpdesk experience

· Good Geographical knowledge

Schedule:

Monday – Friday 8.30 -17.30

Job Type: Full-time

Work remotely:

  • No

Benefits:

· Free onsite parking following a successful probation period

· Pension contribution

· Free lunch on the last Friday of every month

· Quarterly Socials

· Causal Dress on Fridays

· Bonus scheme available after one full year of completed service

 

To apply for this job upload your CV in the form below

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attendance of a locksmith or safe engineer please call our help desk on 0161 832 2777.