Jobs

Helpdesk Scheduler

1st July 2021

Helpdesk Scheduler

Job Description
We require an experienced and enthusiastic individual to join the Associated Security to support our Scheduling team. Based at our Head office, in Manchester city centre, the role will be varied and will involve communicating with our engineers, helpdesk and sales team, suppliers, and subcontractors, acting as a point of contact between all parties.
We are looking for someone who is a self-starter who can work well within a fast-paced environment and who will take on the role to its full potential.

Responsibilities:
• Scheduling engineers to attend sites and mapping out cost-efficient route
• Contacting customers and assisting them with any queries or assist them with any questions they may hav
• Processing paperwork in a timely fashion
• Reporting on any changes to costs and completion dates to customers as required
• General administrative duties to include answering internal and external calls, monitoring group mailboxes and performing tasks that are necessary for the smooth operation of the department

Essential requirement:
• Previous experience in scheduling
• Proven work experience with a strong admin background
• Knowledge of office management systems and procedures
• Outstanding organisational & time management skills
• Ability to multi-task and prioritise daily workload
• Excellent verbal and written communication skill
• Accuracy and attention to detail
• Discretion and confidentiality

Desirable requirements:
• Previous helpdesk experience
• Good Geographical knowledge

Job Type: Full Time

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